Account Access and Security Policy Update

User Account Deactivation due to Inactivity

To maintain a secure and efficient digital environment, an automatic account deactivation policy has been implemented within OneLogin for all user accounts.

Policy Details

To maintain security and mitigate the risk of misuse, user accounts exhibiting no successful sign-in activity for a period exceeding six (6) months will be automatically deactivated. Subsequent to deactivation, the account will be permanently deleted after an additional one (1) month. This constitutes a standard security protocol designed to minimize vulnerabilities associated with dormant accounts, such as unauthorized access.

Having trouble signing in?

If users are unable to access the applications through OneLogin and haven’t signed in for more than six months, the specific account has likely been deactivated or deleted under the Inactivity Policy detailed above. When users try to log in, one of the below messages will be displayed depending on account status:

• “This user has been suspended. Please contact your account administrator” – This means the account is deactivated but can still be reactivated.
• “Invalid username or password” – This means the account has been deleted and a request for a new one should be submitted.

Procedure for Regaining Account Access when account is suspended

Important Note: All OneLogin account data remain secure and intact for one (1) month after account deactivation. To reactivate a suspended account and restore access, the following mandatory steps must be implemented within this month:

1.   Contact IT&T Help Desk
The user must contact the IT&T Help Desk to formally initiate the reactivation process.
Contact details:
Phone: +30 210 3538888
E-mail : itthelpdesk@aia.gr

2.   Verification
The IT&T Help Desk team will perform a mandatory verification process to confirm the user’s identity and current role within the airport community.

3.   Account Reactivation
Upon successful verification, the OneLogin account will be promptly reactivated, and the user will regain access.

Procedure for Regaining Account Access when account is deleted

Please contact IT&T Help Desk for further assistance.

Contact details:
Phone: +30 210 3538888
E-mail : itthelpdesk@aia.gr

Note: This policy applies exclusively to accounts that have been inactive for an extended period of six months. For any other access-related issues, please contact the IT&T Help Desk for further assistance.

Automatic user deactivation

Account Access and Security Policy Update

User Account Deactivation due to Inactivity

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