Terms & Conditions of Use

It is strictly prohibited to use the provided AirPortal Service for unlawful, unethical purposes or any usage contrary to fair business practices and security best practices, based on applicable Domestic and International legislation.

AirPortal users are deemed to have accepted the present Terms of Use in order to access  any services currently provided, or becoming available in the future through the AirPortal. 

Furthermore, any willful or unauthorized action against the AirPortal service or any systems directly or indirectly connected to it and the services provided, in any way, as well as any and all resources of any kind that are under the responsibility of “Athens International Airport S.A.” (hereon AIA) or AIA-approved third parties, will result to the relevant legal and disciplinary actions against those perpetrators, as these actions become applicable according to applicable legislation in force. 

Additionally, it is forbidden for AirPortal users to use the Service and/or software to cause any pecuniary damage or defamation  to  AIA.

ΑΙΑ reserves all lawful rights to defend itself and protect AirPortal and any Services provided thereunder. 

AirPortal users are required to keep confidential and secure all credentials, User IDs and passwords associated with their account (including the master account and any attached sub-accounts), whether such credentials have been granted by AIA, or set by the users individually. Moreover, users must immediately notify AIA of any unauthorized use of their account(s), theft or loss of credentials, allowing access to the account(s). Each account is personal and can only be accessed and used by users duly authorized by your company. You recognize and acknowledge that you may be liable for any unlawful, wrongful or fraudulent use of the account, and you shall indemnify and hold AIA harmless against any action or claim arising from such a use.

AIA provides the AirPortal Services for those uses which have been authorized or agreed by and between AIA and your Company as Airport Stakeholder. 

Further to that AIA holds no responsibility of compensation for financial loss, or loss of opportunity, goodwill, reputation, business, revenue, profit, or savings you expected to make, with regards to the following: any information or content which is lost, corrupted or mis-delivered; any damage to your computer system, internet access, download or display device or loss of data that results from the download of any material; any changes that AIA may make to the services or software; the unavailability of any of the services or software; any loss that could not have been reasonably expected because you have used the services or software for business; any loss you may suffer if you violate the Terms of Use in any way, including your failure to give AIA accurate and current information and/or data, or your failure to keep your password or account details secure and confidential. These limitations will apply whether or not AIA has been advised of, or should have been aware of the possibility of any losses arising. It is also understood that information and/ or data submitted by AirPortal users to the service, which is false, untrue, mis-leading, inaccurate, deceiving, and/or refer in any way, shape or form to AIA or AIA-related third parties without explicit permission and approval, are the sole responsibility of the submitting users and any legal, or disciplinary actions burden the submitting users exclusively. AIA is unconditionally not held liable for mistakes of the AirPortal user regarding the information they have access to (e.g. divulging internal information accessed through AirPortal to unauthorized entities or information misuse which leads to third parties receiving any damages). The relative clauses for Limitation of Liability and User-Submitted Content which address Content provided in the AirPortal through AIA-approved third parties are in effect as defined by the original services providers themselves (e.g. Google).

AIA continuously facilitates the maintenance of the services provided to the extent applicable, with a focus towards the integrity of the AirPortal and all of its content and continually exerts every effort to provide accurate and timely information in relevance to the services provided by this Site. This is an ever-ending process which takes place as circumstances within and outside of AIA’s control allow, at any given moment in time throughout the lifetime of the AirPortal. To achieve that, AIA may with or without warning, if circumstances will not allow it, perform technical or other operations on any part of the structure of the Site or the content which comprises the AirPortal, so as to offer better Services to its user-base. In doing so, users may experience service delays or interruptions of the Site’s responsiveness and/or functionality, which could potentially affect the purpose for which the user may want to interact with the Site. Any damages of any kind inflicted as a result of maintenance operations are not to be used as claims against AIA in any form or for any reason. AIA employs the use of security best practices throughout its various Business Units and company procedures, based on compliance with relevant Standardization Bodies and Regulatory Authorities, to provide and maintain high availability and security of the services rendered by the Site. The relative clauses for services maintenance and storage retention which address content provided in the Site through AIA-approved third parties are in effect as defined by the original services providers themselves (e.g. Google).

AIA solely and exclusively owns all its related intellectual property with respect to the provided service. Specifically, for the AirPortal Services provided through the https://airportal.athensairport.gr WebSite (herein “Site”), which includes any necessary software used in connection with the Services provided. Any content (as defined below) provided by AIA and AIA-approved third parties through the services is the sole and exclusive property of AIA and AIA-approved third parties respectively. The Site holds content which is used for the delivery and presentation of current and future services, and it may include: names, registered trademarks, signs, logos, information, sample documents, data, text, pictures/photographs, videos and other forms of multimedia, including elements which may in any way, shape or form express information and/or other resources related to AIA. Any unauthorized use of the content may violate applicable legislation, including copyright/patent laws, moral rights laws, trade secrets laws, confidential information laws, trademarks laws, unfair competition laws or other similar rights. The services may contain proprietary and confidential information that may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws as previously described. Except as expressly permitted by applicable law or authorized by AIA in digital writing or handwritten form, Site users will not: use, copy, distribute, reproduce, adapt/alter, transmit, publish/distribute, store, translate, create derivative works from, rent, sell/trade, publicly perform or publicly display the services and/or any of the content or software. The same principle applies for third party content approved to be on the Site by AIA, as that content holds its respective copyright and other legal protection. Furthermore, unless explicitly authorized by Law or AIA, the users of the Site will not (and must not allow any other person to): copy, adapt, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the software and its source code. The relative clauses for intellectual property which address content provided in the Site through AIA-approved third parties are in effect as defined by the original services providers themselves (i.e. Google and OneLogin) and based on the applicable legal requirements.

As users of the Site interact with it, certain types of temporary or permanent information and data from the users might be stored within and/or pass through AIA-owned information and communications infrastructure, as well as the corresponding Infrastructure of AIA-approved third parties (i.e. Google and OneLogin). AirPortal in order to properly respond to Site users’ requests and interactions towards the services provided, is empowered with a series of protective measures with a view to safeguarding the confidentiality, integrity, availability and non-repudiation of the services-related information and data. AIA fully understands and protects the Right to Privacy of the Site’s users, ensuring that their information and data are not provided, by  to any unauthorized third parties. AIA does not rent, sell, or share information about you (including personally identifiable information) with other people, or affiliated companies, except to provide products or services that you have requested. In addition, data about users may be provided indicatively, in any of  the following circumstances: to respond to subpoenas, court orders, legal process or to any legitimate request by authorities with which compliance is required; to establish or exercise legal rights or defend against legal claims; to share, when we believe it is necessary, such information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person (e.g. terrorism), violations of AIA’s Terms of Use, or as otherwise required by law. The users of this Site further unconditionally accept that certain content (i.e. cookies) may be pushed by the Site or created by the Browser and stored within the user’s device in order to facilitate proper services delivery and optionally user-oriented Services customization. Airportal, Google and OneLogin cookies are always stored only in the user's device browser. The relative clauses for End-User Information Privacy and Data Disclosure which address content provided in the Site through AIA-approved third parties are in effect as defined by the original services providers themselves (i.e. Google and OneLogin).

In case of any controversy or claim related to the Terms & Conditions of Use shall be governed by, construed and enforced in accordance with the laws of the Hellenic Republic. Every effort will be made so that any controversy or claim calling hereinafter «the dispute» arising out in connection with the Terms & Conditions of Use will be resolved in an amicable manner. In case of a non resolution of the dispute, any claimant user or AIA has the right to submit the dispute to the competent Courts of Athens for its resolution, which shall have exclusive jurisdiction to hear and settle any dispute which may arise out of or in connection with the Terms & Conditions of Use, in accordance with the laws of the Hellenic Republic. 

The Airportal platform facilitates the daily operation and communication of the Airport Community of Athens International Airport (AIA). The services offered by the Airportal platform to authorized users of the Airport Community include  - but not restricted to - Information Services (flight information paid service and phonebook including only “public” airport members’ telephone numbers), Document Distribution Services (applicable airport operations Regulatory Documents and Guidelines such as Aviation Safety Bulletins, Aerodrome Manual, Airport Emergency Plan, CDM Documentation etc.) and General Informative Material (airport community training, useful links, airport community general information, environmental info etc.).